What to do if you have a complaint
If you are unhappy about our advice or services, please write to:
Complaints Manager, La Verne Capital, PO Box 9073 Harris Park NSW 2150. 02 9891 3887 http://www.lavernecapital.com.au Click: Complains; La Verne Capital T: (02) 9891 3887 E: firstname.lastname@example.org , www.lavernecapital.com.au , 104 Wigram Street, Harris Park NSW 2150
We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. If we have not responded to your complaint within 45 days or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the FOS-Financial Ombudsman. They provide a fair and independent dispute resolution service.
You can contact Financial Ombudsman Service Limited at: www.fos.org.au FOS Member Number: 37625 The Complains Officer: GPO Box 3, Melboune Victoria 3001. Online: www.fos.org.au Email: email@example.com Telephone: 1800 367 287
Professional Indemnity insurance
La Verne Capital t/as SMSF PRO is covered by professional indemnity insurance satisfying the requirements under the ASIC AFSL Corporations Act for compensation arrangements. Our insurance arrangements cover claims made against us as the licensee and for the conduct of our advisers whilst acting as our Credit Representatives. In addition, the professional indemnity insurance policy covers claims in relation to the conduct of representatives and employees while they were authorised representatives of La Verne Capital even if they are no longer a representative under our license subject to the usual terms of the policy in relation to providing indemnity.
La Verne Capital Pty Ltd T/as SMSF PRO, ABN 20 609 554 485 Australian Financial Services License No. 482 937